We observe a Satisfaction Guarantee Program, wherever specified. According to this, a dissatisfied consumer may return products with unsatisfactory performance to the Consultant for a 100% refund, for the products where applicable, within 30 days of original purchase.
Whenever there is a request from a customer for honoring the Company Satisfaction Guarantee, the Consultant shall offer to the customer the choice of:
Full refund of the purchase price paid.
Exchange with the same or another product of equivalent value.
The Company will not accept the unsatisfactory products without the relevant Customer Order Receipt, Product Return Form and the related invoice.
This Guarantee applies even if the product is partially used.
As per the Product Return Policy of the Company, a Consultant can return such products back to the Company within 30 days of its purchase.
» Products should be returned within a time frame of one month (30 days).
» Returned goods must be in perfect condition and where possible, in their original packaging.
» Products that have been misused cannot be returned because they do not come under the "100% Satisfaction Guarantee".
» Only RCMC products can be returned. Non-RCMC products, literature, cassettes etc., which Consultants
choose to purchase from their sponsors, Star Consultants or other sources cannot returned to RCMC.
» Business support material and sales aids like literature, audio-visual aids, pins and plaques, forms, accessories and
other promotional items cannot be returned or replaced. These items are business investments meant for optional
» Products that have become No Longer Available (NLA) for more than six months will not be accepted.